ADVANCED COMMUNICATION SKILLS WORKSHOP III

(The Art of Managing Resistance Workshop)

- The Art of Building Collaborative Relationships -

The purpose this workshop is to expand the participant’s ability to be and deal with conflicts such that they are left with a freedom to be and the power to make a difference. This experiential workshop provides both a fundamental inquiry into the nature of conflicts and the possibilities to handle them as well as a safe environment for the students to practice and improve their skills in role plays.

WHO SHOULD ATTEND

Everybody who is required to manage and resolve conflicts: e.g. managers, sales, sales support, consultants, engineers, instructors, seminar leaders, and everybody working in external and internal customer service.

MAJOR WORKSHOP OBJECTIVES

• Unconscious & Reactive Habits (Recognizing ones own unconscious and reactive habits in conflict situations. Discovering new practices and tools.)
• Effective Listening & Communicating (Duplication – getting the other persons point of view. Finding out what happened. Listening without judgement. Listening for possibility. Getting others to listen. Effective Communication Cycle.)
• Managing Upsets (How to deal powerfully with ones own and other people’s upsets and emotions. How to handle people with tact and skill during a dispute.)
• Managing Resistance (Understand the psychology of resistance and manage aggressive people. Being able to stop the action/reaction cycle and the right/wrong game. How to move a conversation from an emotional to a logical level and having a creative dialogue.)
• Rapport (How to create a feeling of relatedness and increase rapport in conflict situations.)
• Being Proactive (How to stop being reactive and start being proactive/responsible.)
• Causing Results (Having a conversation for action.)
• Learn the fundemental skills of a master listener.
• Learn to distinguish the difference between “ego” and “being.”

CLASS SIZE

Six to eight students.

COURSE LENGTH

Two Days.

Course Logistics